Maintenance, retainers, and updates

Platform Maintenance

• Version Management: We manage Magnolia version upgrades through thorough testing and rollback planning, keeping your platform up to date without disrupting operations.
• Dependency Management: We monitor and update third-party dependencies to prevent compatibility issues and maintain platform security over time.
• Bug Resolution: We triage and resolve issues efficiently, providing clear communication about the root cause and the steps taken to fix it.

Performance Monitoring

• Proactive Monitoring: We maintain visibility into platform performance and identify issues before they affect your users or your editorial team.
• Response Time Optimization: We identify and resolve performance bottlenecks to ensure your platform continues to meet user expectations as traffic and content volume increase.
• Capacity Planning: We provide guidance on infrastructure adjustments as your audience and content workload grow over time.

Ongoing Development

• Feature Enhancements: We expand the platform’s capabilities on an ongoing basis, adding new features as your business needs change.
• Integration Maintenance: We ensure your integrations remain operational as connected systems update their APIs, data structures, and authentication requirements.
• Content Type Expansion: We add new content types, components, and templates as your editorial team’s needs grow beyond the original scope of the platform.

Team Support

• Editor Support: We provide responsive support for your content team, resolving authoring issues and answering platform questions without having to route everything through IT.
• Knowledge Transfer: We document changes and share context with your internal team so that organizational knowledge remains within your organization, not just with us.
• Strategic Guidance: We hold regular check-ins to provide guidance on the platform’s direction and help prioritize upcoming work in line with your business goals.